Thursday, May 22, 2008

Do It Yourselfers Beware!

We knocked our site of Commission last night trying to upgrade some software. Deludged with mail throughout the night informing us our site was down, as any link that was clicked on, users got the following bright white nearly naked but rather blaring page with these words:

---- begin error message ----
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
---- end error message ----

Oh, it was nothing that YOU did by clicking on the site, the problem was clearly at our end. You did not cause the error. We thought we could interpret what seemed to be some relatively simple instructions and upgrade our shopping cart software to address some minor bugs and NOOOOOOO... we put 'er down. By the time 11 pm rolled around, we knew it was a case of having to wait rather sheepishly for technical support to come to the rescue the next day.

We're all about empowerment through trying things. Common mantra being, "I think I can... I think I can..." the fact is, some things are better left untouched while you're thinking you can. Try thinking you can wait.

Anyway... we got technical support working on cleaning up the atrocities we have committed upon ourselves and the site was working again before many of you even knew it was down. Throwing money at certain problems tends to do the trick.

Yeah, we'll still collectively sing the mantra, "I think I can... I think I can..." but, the next time we get that feeling when it comes to technical aspects of the ecommerce site... we're gonna change our tune to, "I think I can delegate this task to the appropriate technical group."

We've learned a valuable lesson, and we've duly spanked ourselves in the process.

Listen up. Save your ass.


Anonymous said...

I've copied this and posted in the coffee lounge at my office. The techs make it look easy, and the newbies need to let them do their thing.

JD said...

It's a pain learning the hard way. I tried logging on that night and thought WTF they can't be gone! Glad you got it fixed. I love the clothes.

Bob said...

I hate it when the novices fuck things up and I have to fix it. Leave it alone if you aren't sure people.